Don’t hate your customers
A recent exchange with Delta Airlines went something (actual, EXACTLY) like this:
Welcome!
Note: During your chat session, Delta agents may be able to view your delta.com transactions. Additionally, chat conversations are recorded and monitored by Delta Air Lines.
Please wait while we contact the next available agent…
You are now speaking with Morris!
Morris: Hi! My name is Morris. How may I help you?
Morris: Hi! How may I assist you today?
Steve Goldsby : I just checked in online, and tried to print my boarding pass . When I do, I get a “page not found” error from the website. If I go back to my itinerary and try to “reprint” boarding pass, I get the same “page not found” error. Can you fix this or email me my boarding pass in PDF format so I can print it and avoid the lines at the airport? SkyMiles #: <xxxxxxxxxxxxxx>
Morris: Steve, I apologize for the inconvenience you faced on Delta.com; please give me a moment while I look into the matter for you!
Steve Goldsby : thanks.
Steve Goldsby : i also notice the flight is oversold. if you have seats on an ealrier flight, I would be happy to consider an earlier flight.
Morris: Let me check that for you. Just one moment.
Morris: I see on your reservation that you have already checked in, be rest assured you will get a print of the boarding pass at the airport.
Steve Goldsby : right. i don’t want to wait in line.
Morris: I will not be able to send a print of the pass via chat.
Morris: Did you receive my last response?
Steve Goldsby : i did.
Steve Goldsby : since the flight is oversold, is there an option to move to an earlier flight?
Morris: On the seat map I see that two seats are available 33 B and 36 F.
Steve Goldsby : okay. when i checked in the website said:
Steve Goldsby : Your flight is oversold. Delta is seeking volunteers with flexible travel plans to exchange their seats for compensation. Go ahead and check in below. If interested in volunteering see your gate agent at the airport.
Morris: To check in, print your boarding card and check your bags online, please go to our home page, click on the Itineraries and Check In under the tab Traveling and Check In, retrieve your reservation with your name and the confirmation number or ticket number, on the trip details page you will see the area at the top that says Check In, please click on that link and follow the instructions. You will also be able check in your bags online.
Steve Goldsby : I did that. website returns this error page at the “print boarding pass” page
Steve Goldsby : Requested Page Not Found The requested page could not be found on delta.com: * We may have removed the page or changed its web address. * Bookmark or link you clicked on might be incorrect. * Web address may have been mistyped. Recheck it to make sure it’s correct. How to Find Your Page: Use our Search tool to help you find what you’re looking for, or start again from our home page. If you still need assistance, try our Live Chat option with a customer service representative, or contact us for help.
Steve Goldsby : so I contacted you for help.
Morris: please call our Online Customer Support Desk at 1-888-750-3284 and our Representatives will be glad to help.
Steve Goldsby : What’s the vector victor? Roger roger.
Steve Goldsby : i’ll call customer support.
Morris: Is there anything else I may help you with?
Morris: Thanks for choosing Delta have a nice day.
Morris left the chat.
Your chat has ended. Thank you for speaking with us.
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That is too funny Steve….talk about an endless or should I say hopeless loop!!! Guess the customer service rep is only as smart as their software… eh?